Privacy Policy

Effective Date: April 1, 2026
Last Updated: October 20, 2026

This Privacy Policy applies to the website located at www.qiluz.com (the “Site”), operated by Shenzhen Bangdao Technology Co., Ltd., trading as QILUZ (“we”, “us”, “our”). We sell action cameras, camera accessories and related products through this e-commerce website.

This Privacy Policy explains how we collect, use, store, share, transfer and protect your personal information, and describes your legal privacy rights under applicable laws including the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), CalOPPA, Canada PIPEDA, Australian Privacy Principles (APP), Brazil LGPD and other applicable global privacy legislation.

By accessing, browsing, registering, placing an order, submitting a contact form or otherwise using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site.

1. Who is the Data Controller

For GDPR, UK GDPR and LGPD purposes, the data controller is: Shenzhen Bangdao Technology Co., Ltd.
Address: No.49, Liulixi, Huaqiao Town, Wuxue City, Hubei Province, China
Contact Email: info@qiluz.com
Contact Phone: +86 15220281508
Contact Person: Mr. Liu
We do not appoint a Data Protection Officer (DPO). All privacy enquiries can be directed to the contact information above.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us and automatically collect technical information when you visit our Site.

2.1 Information You Provide Directly

• Full name, billing address, shipping address, country, postal code
• Email address, phone number
• Order details, purchase history, product preferences (action cameras, accessories you view or buy)
• Payment information: We DO NOT store full credit card, debit card or payment account details on our servers. Payment information is processed securely by our authorized payment processors: PayPal, Stripe
• Information you send via contact form, support tickets, returns & warranty requests
• Account information if you create a customer account (username, password hash)
• Marketing subscription preferences, survey responses, product review content you submit

2.2 Automatically Collected Information

When you visit our Site, we and our authorized service providers may automatically collect:

• IP address, approximate geolocation (country/region)
• Device type, browser type, operating system, screen resolution
• Referral URL, pages visited, time spent on pages, click behaviour, search queries on our site
• Cookie, pixel, web beacon and similar tracking identifiers
• Abandoned cart data

We do not intentionally collect sensitive special category data (race, religion, health, biometrics) unless you explicitly provide it voluntarily and with consent.

3. How We Use Your Personal Information

We process your personal information only for specified, lawful purposes:

1. To process, fulfil, ship and track your orders, handle returns, refunds, warranty and after-sales support for action cameras and accessories
2. To create and manage your customer account
3. To verify your identity and prevent fraud, unauthorized transactions and abuse
4. To communicate order confirmations, shipping alerts, support replies, service announcements
5. With your opt-in consent: send email newsletters, product updates, promotions about action cameras and accessories; you may unsubscribe at any time
6. To operate, maintain, test, secure, troubleshoot and improve our website
7. To analyse website traffic, visitor behaviour and conversion performance using analytics tools
8. To comply with legal obligations, tax rules, accounting requirements, respond to valid legal requests
9. To enforce our Terms of Service, protect our rights and property
10. For legitimate business interests where these interests are not overridden by your privacy rights

    Lawful Basis for Processing (GDPR / UK GDPR Users)

• Performance of a contract: order fulfilment, account management
• Legal obligation: tax, accounting, court orders
• Legitimate interest: website security, fraud prevention, analytics, site optimisation
• Consent: non-essential cookies, marketing emails, personalised advertising. You may withdraw consent at any time without affecting processing already lawfully performed.

4. Cookies and Similar Tracking Technologies

Our Site uses cookies, pixels and local storage.

• Strictly Necessary Cookies: Required for login, cart, checkout, security functions; cannot be turned off.
• Analytics Cookies: To understand visitor behaviour, site performance.
• Marketing / Advertising Cookies: Used by ad partners to serve relevant ads, retarget visitors who viewed our action cameras. You can manage, reject or delete non-essential cookies via our cookie consent banner and your browser settings. We do not honour browser “Do Not Track” signals.

5. Who We Share Your Information With

We do not sell your personal information for monetary consideration unless clearly disclosed and you have the right to opt out as required by CCPA. We may share your data only with limited categories of trusted service providers necessary to run our store:

• Payment processors: Stripe, PayPal
• Shipping & fulfilment providers, logistics partners
• Cloud hosting, CDN, website platform providers (Cloudflare)
• Analytics providers: Google Analytics 4
• Email marketing service providers
• Fraud detection and security service providers
• Legal, accounting and compliance consultants
• Law enforcement or government bodies, when we are legally required or permitted to disclose

All third-party processors are bound by data processing agreements and required to protect your personal data to standards consistent with applicable privacy laws.

We do not share your personal data with unrelated third parties for their own independent marketing unless you explicitly opt in.

6. International Data Transfers

Your personal information may be transferred to and stored in countries outside your country of residence, including the United States, Singapore and other cloud hosting jurisdictions. Data protection laws in those countries may differ from your local laws. For EU / UK users: Where we transfer personal data outside the EEA/UK, we rely on approved transfer mechanisms such as Standard Contractual Clauses (SCCs) or other legally valid safeguards to ensure adequate protection of your personal data. For Australian users: You acknowledge overseas recipients may be subject to different privacy rules and overseas regulators may access your data.

7. Data Retention Period

We keep personal data only as long as necessary for the purpose collected:

• Order, billing, shipping records: Retained for 7 years to satisfy tax, accounting and warranty obligations
• Customer account data: Retained until you request deletion, or after 3 years of inactivity
• Marketing email records: Retained until you unsubscribe
• Support ticket data: Retained for 2 years after the case closes
• Analytics cookie identifiers: Retained per individual cookie expiry rules When data is no longer required, we securely delete, anonymise or pseudonymise it.

8. Data Security

We implement commercially reasonable technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration or disclosure, including HTTPS encryption, access controls, regular security updates, firewall protection and limited staff access. No online transmission or storage system can be guaranteed 100% secure. If you discover a security vulnerability on our Site, please notify us immediately.

9. Children’s Privacy (COPPA)

Our website and action camera products are intended for general audiences. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under 13 without parental consent, contact us immediately and we will delete the data promptly.

10. Your Privacy Rights

Depending on your country of residence, you may have the following rights:

1. Right to access: Request a copy of the personal data we hold about you
2. Right to correction: Request us to fix inaccurate or incomplete information
3. Right to erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention exceptions
4. Right to restriction of processing
5. Right to data portability: Receive your data in a machine-readable format
6. Right to object to processing based on legitimate interests or direct marketing
7. Right to withdraw consent at any time
8. Right to lodge a complaint with your local data protection authority

To submit a data request, email us at info@qiluz.com. We will verify your identity before responding. We respond to valid requests within the legally required timeframe.

California Residents (CCPA / CPRA Additional Rights)

If you are a California resident:

• Right to know what personal categories we collect, use, share or disclose
• Right to correct inaccurate personal information
• Right to request deletion of your personal information
• Right to opt out of “sale” or “sharing” of personal information for cross-context behavioural advertising
• Right to non-discrimination: We will not penalise you for exercising CCPA rights To submit a California consumer request, email info@qiluz.com. Authorized agents may submit requests with proof of authorization. We do not sell your personal information for financial gain. We may share identifiers with advertising partners for retargeting.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will change. Material changes will be posted on our Site homepage or privacy page. Your continued use after the effective date of changes means you accept the revised policy. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, contact us:
Email: info@qiluz.com
Contact Person: Mr. Liu
Phone: +86 15220281508
Postal Address: No.49, Liulixi, Huaqiao Town, Wuxue City, Hubei Province, China