Shipping policy

Effective Date: April 1, 2026 

Last Updated: October 20, 2026

This Shipping Policy applies to all orders placed on www.qiluz.com (the “Site”), operated by Shenzhen Bangdao Technology Co., Ltd., trading as QILUZ 启光 (“we”, “us”, “our”). This policy describes our order processing, shipping methods, delivery estimates, customs responsibilities, lost/damaged parcel rules and related logistics terms. This Shipping Policy is incorporated into our Terms of Service.

By placing an order, you agree to accept all terms of this Shipping Policy.

1. Order Processing Time

After successful payment verification, your order will be processed within 1–3 business days. Business days are Monday to Friday, excluding weekends, public holidays in China and major global holiday periods. During flash sales, promotion peaks or supply shortages, processing time may be extended for a few days. We will send an email notification to you if a significant delay occurs. Pre‑order items will follow the lead time stated on the corresponding product page.

2. Shipping Coverage & Restrictions

We provide international shipping to most countries and regions worldwide. We reserve the right to suspend shipments to countries subject to sanctions, strict import restrictions or unstable logistics conditions. If your destination is unavailable, the checkout page will show the shipping restriction. We do not ship to PO Boxes, APO, FPO or military postal addresses. It is your responsibility to confirm that action cameras, lithium batteries and electronic accessories are allowed for import in your local country before ordering.

3. Shipping Options & Cost

Shipping fees are calculated automatically at checkout based on destination country, package weight and shipping method selected. We may offer multiple shipping options including standard international shipping and expedited shipping when available. Free shipping promotions, if active, are subject to the minimum order value and promotion rules shown on our website. Shipping discounts only apply to freight charges, and do not cover import duties, taxes or brokerage fees.

Delivery estimates (after dispatch) are for reference only and not guaranteed:

  • Standard Shipping: 10–25 business days
  • Expedited Shipping: 5–12 business days Delays may be caused by customs inspection, carrier backlog, flight schedule changes or local distribution issues.

4. Tracking Information

Once your parcel is dispatched, we will send a shipping confirmation email with your tracking number and tracking link. Please allow 24–48 hours after dispatch for the carrier system to update tracking information. If your tracking has no new updates for more than 7 consecutive business days, please contact us for assistance. We will open an investigation with the logistics provider.

5. Customs, Duties, Taxes & Import Fees

All product prices and shipping fees on our website do NOT include import VAT, customs duties, tariffs, clearance fees or brokerage charges of the destination country. All import-related taxes and duties are the sole responsibility of the recipient (you). Customs declaration information will be filled out truthfully according to local customs requirements. We cannot adjust declared value upon your request to evade taxes. If you refuse to pay duties and taxes upon delivery, the parcel may be returned or destroyed by customs. In such cases, original shipping fees, return freight and customs penalties will be deducted from any potential refund.

6. Parcel Delivery & Address Responsibility

You must provide a complete, accurate and deliverable shipping address at checkout. We are not liable for non-delivery, misdelivery, loss or extra costs caused by incorrect, incomplete or changed addresses. Address modification requests after shipment cannot be guaranteed. Address changes may incur extra logistics charges payable by you. Risk of loss and damage of goods transfers to you once the carrier takes possession of the parcel.

7. Lost, Stolen or Damaged Parcels

Lost parcel

A parcel is considered lost only after the carrier confirms it as lost. You must contact us within 30 days after dispatch for a lost parcel investigation. Claims submitted beyond this time frame will not be accepted. After carrier confirmation of loss, we will arrange re-shipment or refund for you at our discretion.

Damaged parcel on arrival

If your package arrives with visible outer packaging damage or damaged products:

  1. Take clear photos of the outer package, shipping label and damaged items before signing for delivery
  2. Contact us at info@qiluz.com within 48 hours of delivery We will work with the carrier to file a claim. Claims reported later than 48 hours after delivery cannot be supported.

Delivered but stolen

If tracking shows “delivered” but you have not received the package: please check with neighbours, property management and local courier station first. We are not responsible for parcels marked delivered by the carrier and subsequently stolen.

8. Unclaimed & Returned Parcels

If the parcel is undeliverable, unclaimed, refused by you or rejected by customs and sent back to us, you are responsible for both outbound and return shipping charges, plus any customs fines. We will deduct these fees before processing a refund.

9. Force Majeure

We are not liable for shipping delays, delivery failures or extra costs caused by events beyond our reasonable control, including but not limited to airspace control, port lockdowns, carrier strikes, natural disasters, epidemic control, government import bans and customs policy changes.

10. Contact for Shipping Enquiries

If you have questions regarding shipment, tracking or logistics: 

Email: info@qiluz.com 

Contact Person: Mr. Liu 

Phone: +86 15220281508 

Postal Address: No.49, Liuli West, Huaqiao Town, Wuxue City, Hubei Province, China